What happens after booking my first appointment?

A letter to confirm your appointment time as well as information relating to the clinic and privacy will be sent to you either via post or email.

What will happen when we arrive at the clinic?

The friendly reception staff will say hello and then direct you to the waiting area. If it is your first appointment you will be asked to fill in a few forms whilst you wait. From time to time you may also be asked to fill in questionnaires.

Should I bring my son/daughter along to the appointment?

Yes, if treatment is for your child, then most of the time your child will attend all appointments. If we do ask that you attend without your child, we will let you know and explain why.

How long does a session last?

Typical appointment length is 50 minutes. If we think you need to have a longer appointment, we will let you know.

Can I call the clinic between visits?

Yes. Click here to read about the phone consultation service.

Will the school find out that my child is seeing a clinical psychologist?

We take privacy very seriously and ask your permission to talk to others about your child.

What is the difference between a psychologist, a clinical psychologist and a psychiatrist?

  • Psychologists must meet minimum standards of formal university qualifications and training in order to practice as a psychologist. They are also required to register with the Australian Health Practitioner Regulation Agency’s (AHPRA) Psychology Registration Board in order to legally practice as a psychologist. You can look up your psychologist here to see their registration details.
  • Clinical Psychologists have advanced training in the assessment and diagnosis of mental health problems and the assessment and treatment of a wide range of psychological problems. Examples of mental health problems include anxiety disorders, ADHD, behaviour disorders (such as Oppositional Defiant Disorder and Conduct disorder) and obsessive-compulsive disorders among many others. Some examples of psychological problems include relationship difficulties, bullying, sibling rivalry and stress. It takes 8 years of training to be a Clinical Psychologist. A four year undergraduate degree, two year Masters or three year Doctoral degree, and a registrar program of supervised practice. For further information, click here to access the Australian Clinical Psychology Associations (ACPA) description of a Clinical Psychologist.
  • A psychiatrist is a medical doctor who specialises in mental illness. Psychiatrists can prescribe medication and commonly work with Clinical Psychologists.

Do you bulk bill?

We do not bulk bill but Medicare will provide a rebate if there is a current Mental Health Care plan in place.

What if I need to cancel an appointment?

If you need to cancel or reschedule an appointment simply call or email us. Please do give as much notice as possible so we have the opportunity to book someone else into the appointment time. Unfortunately, if less than 24 hours notice is provided, a charge of 50% of cost of the session will be incurred.

Do I need a referral to make an appointment?

No you don’t need a referral to make an appointment and be seen by a Clinical Psychologist. But, this does mean that you will not be able to claim a Medicare rebate.

Can I claim the session on Medicare?

Yes so long as you have a referral from a GP, Paediatrician or Psychiatrist. Please click here to find out more about how to access Medicare rebates.

Are the sessions covered under my private health insurance?

Please contact your private health insurance to make sure that you are eligible for clinical psychology services under your private health care policy.